Learning from your challenges

Professional service firms should strive for continuous improvement. Firms that systematically review project outcomes and decision-making processes and then make the necessary improvements in policies and procedures will improve their chances of a more favorable outcome the next time they encounter a challenging situation. Firms should consider developing a “Lessons Learned” program that is intended... Continue Reading →

Prepare your crisis management plans

In light of the sudden collapse of the condominium building in Surfside, Florida in June of this year, every design firm should think about what they would do in a crisis. While sudden catastrophic failures are very rare, each firm should go through the steps of planning different scenarios that are specific to their practices.... Continue Reading →

Define communication protocols in your agreements

Clients are increasingly using text messages to provide direction and relay important project information. This can be problematic for design firms that want to document such communications in their project files. Firms find that following up via email takes additional time, and the client may not respond to the email, which creates ambiguity. Firms that... Continue Reading →

White House to release infrastructure bill

The White House will release the first part of their multi-trillion-dollar economic recovery package this week. This initiative is focused on rebuilding roads, bridges, and other infrastructure that will be of interest to design and construction firms. The White House's hope is that a bill that is solely focused on roads and bridges will get... Continue Reading →

Settling into the new norm

To a remarkable degree, consulting firms have adjusted to the new norm under COVID-19 fairly well. The adage that “Necessity is the mother of invention” has been proven true in the last few months. All consulting firms were forced to reimagine and reorganize their business operations when the pandemic forced firms to shut down office... Continue Reading →

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